Carolina ChiroCare and Rehab inc. understands that you care about privacy, so we are committed to helping you understand your privacy rights and how we use information about our site visitors. This Policy describes the types of personal information we collect, how we may use that information, and how we protect it. We also tell you how to update your information or how to contact us with questions about our privacy practices. This Policy applies only to this website (www.CarolinaChiroCare.com and the online activities described herein.
Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to that information. Please review this notice carefully.
This Practice (Carolina ChiroCare and Rehab) is committed to maintaining the privacy of your protected health information (“PHI”), which includes information about your health condition and the care and treatment you receive from the Practice. The creation of a record detailing the care and services you receive helps this office to provide you with quality health care. This Notice details how your PHI may be used and disclosed to third parties. This Notice also details your rights regarding your PHI. The privacy of PHI in patient files will be protected when the files are taken to and from the Practice by placing the files in a box or brief case and kept within the custody of a doctor or employee of the Practice authorized to remove the files from the Practice’s office. It may be necessary to take patient files to a facility where a patient is confined or to a patient’s home where the patient is to be examined or treated. If you have further questions, please contact the compliance officer, Jeffrey Gerdes D.C.
No Consent Required
The Practice may use and/or disclose your PHI for the purposes of:
(a) Treatment – In order to provide you with the health care you require, the Practice will provide your PHI to those health care professionals, whether on the Practice’s staff or not, directly involved in your care so that they may understand your health condition and needs. For example, a physician treating you for a condition or disease may need to know the results of your latest physician examination by this office.
(b) Payment – In order to get paid for services provided to you, the Practice will provide your PHI, directly or through a billing service, to appropriate third party payors, pursuant to their billing and payment requirements. For example, the Practice may need to provide the Medicare program with information about health care services that you received from the Practice so that the Practice can be properly reimbursed. The Practice may also need to tell your insurance plan about treatment you are going to receive so that it can determine whether or not it will cover the treatment expense.
(c) Health Care Operations – In order for the Practice to operate in accordance with applicable law and insurance requirements and in order for the Practice to continue to provide quality and efficient care, it may be necessary for the Practice to compile, use and/or disclose your PHI. For example, the Practice may use your PHI in order to evaluate the performance of the Practice’s personnel in providing care to you.
1. The Practice may use and/or disclose your PHI, without a written Consent from you, in the following additional instances:
(a) De-identified Information – Information that does not identify you and, even without your name, cannot be used to identify you.
(b) Business Associate – To a business associate if the Practice obtains satisfactory written assurance, in accordance with applicable law, that the business associate will appropriately safeguard your PHI. A business associate is an entity that assists the Practice in undertaking some essential function, such as an associate doctor, billing company or massage therapist that assists the office in submitting claims for payment to insurance companies or other payers.
(c) Personal Representative -To a person who, under applicable law, has the authority to represent you in making decisions related to your health care
(d) Emergency Situations:
(i) for the purpose of obtaining or rendering emergency treatment to you provided that the Practice attempts to obtain your Consent as soon as possible; or
(ii) to a public or private entity authorized by law or by its charter to assist in disaster relief efforts, for the purpose of coordinating your care with such entities in an emergency situation.
(e) Communication Barriers – If, due to substantial communication barriers or inability to communicate, the Practice has been unable to obtain your Consent and the Practice determines, in the exercise of its professional judgment, that your Consent to receive treatment is clearly inferred from the circumstances.
(f) Public Health Activities – Such activities include, for example, information collected by a public health authority, as authorized by law, to prevent or control disease and that does not identify you and, even without your name, cannot be used to identify you.
(g) Abuse, Neglect or Domestic Violence – To a government authority if the Practice is required by law to make such disclosure; if the Practice is authorized by law to make such a disclosure, it will do so if it believes that the disclosure is necessary to prevent serious harm
(h) Health Oversight Activities – Such activities, which must be required by law, involve government agencies and may include, for example, criminal investigations, disciplinary actions, or general oversight activities relating to the community’s health care system.
(i) Judicial and Administrative Proceeding – For example, the Practice may be required to disclose your PHI in response to a court order or a lawfully issued subpoena.
(j) Law Enforcement Purposes – In certain instances, your PHI may have to be disclosed to a law enforcement official. For example, your PHI may be the subject of a grand jury subpoena. Or, the Practice may disclose your PHI if the Practice believes that your death was the result of criminal conduct.
(k) Coroner or Medical Examiner – The Practice may disclose your PHI to a coroner or medical examiner for the purpose of identifying you or determining your cause of death.
(l) Organ, Eye or Tissue Donation – If you are an organ donor, the Practice may disclose your PHI to the entity to whom you have agreed to donate your organs.
(m) Research – If the Practice is involved in research activities, your PHI may be used, but such use is subject to numerous governmental requirements intended to protect the privacy of your PHI and that does not identify you and, even without your name, cannot be used to identify you.
(n) Avert a Threat to Health or Safety – The Practice may disclose your PHI if it believes that such disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public and the disclosure is to an individual who is reasonably able to prevent or lessen the threat.
(o) Workers’ Compensation – If you are involved in a Workers’ Compensation claim, the Practice may be required to disclose your PHI to an individual or entity that is part of the Workers’ Compensation system.
Information We Collect and How We Use It
When you use certain features of our website, we may ask you to provide information that could identify you as an individual. Examples of personal information we may collect include:
Filling out an online form submission at www.CarolinaChirocare.com
Your email address, phone number, name if you contact us via the email links provided within the website; or online form submissions
Information that you submit via email related to potential employment with Carolina ChiroCare and Rehab, such as your resume, professional references, educational information, employment and salary history, and work experience.
By registering an email address with Carolina ChiroCare and Rehab, you hereby acknowledge and confirm that only persons authorized by you to receive PHI or other confidential information intended for you will have access to the information sent to that email address by Carolina ChiroCare and Rehab, and you accept sole responsibility for the sharing of information with such authorized
We may use the information we obtain about you for a variety of purposes, including:
Communicating with you about our products, services, and events;
Processing and fulfilling transactions, such as claims processing;
Providing customer support;
Gathering feedback about our products and services;
Managing your participation in our clinic
Operating, evaluating, enhancing, and improving our business, products, services, communications, and similar activities;
Protecting against and preventing fraud, physical and financial loss, unauthorized transactions, claims, and other liabilities, and managing risk, including identifying unauthorized users or other security issues;
Complying with applicable legal requirements, industry standards, and our policies, or enforcing compliance with those requirements; and
In the case of resume and job application submissions sent to the email link on our career page, evaluating job candidates and making hiring and other personnel decisions.
We also may combine information we collect about you with other information we receive from additional sources. You may choose not to provide us with all of the information we request. In some cases, choosing not to provide information may prevent you from taking full advantage of our site’s features.
Automated Collection and Use of Information
We receive or collect some information automatically when you visit our site or engage with other online content we provide. For example, we receive the IP address of the computer or other device you use to access our sites, which may reveal your general geographic location. We collect or receive other information using technology features such as:
Cookies. A cookie is a file saved to your computer or device that may be used to recognize our users when they return to our website, collect usage information, remember user’s preferences, and provide customized versions of our site. We use this information to evaluate our web traffic, improve our website and services, enhance our communications, and understand the effectiveness of our website. For more information on your choices regarding cookies, see the Your Choices section below.
IP Addresses. We may use the IP address of the computer or other device you used to access our website in order to administer our website. We use this information to understand patterns of activity on our website and collect broad demographic information, in order to improve its features, and to customize our presentation of content to our users.
How We Share Your Information
We may share personal information with trusted parties, such as service providers who assist us in our business and who are only permitted to use your information in ways we have authorized or to comply with legal requirements. We also may share your information:
With our subsidiaries and affiliates;
With trusted business partners, such as companies we partner with for joint projects;
When reasonably requested or required by law enforcement authorities or other government officials;
When required by law or in response to legal process;
When we believe disclosure is appropriate to prevent physical harm or financial loss;
When reasonably necessary to an investigation of suspected or actual illegal activity; and
In the event we sell or transfer all or a portion of our business or assets. Your Choices
We may offer you certain choices about the information we collect, how we use and share information. To help protect your privacy, when you exercise these choices we may take reasonable steps to verify your identity.
You have the following specific opt-out choice:
Cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. However, rejecting cookies may affect your user experience, and you may not be able to access or use certain features of our sites. In addition, disabling cookies may invalidate opt outs that rely on cookies, such as web analytics or targeted advertising opt outs.
While we will take all reasonable steps to honor your choices with respect to your personal information, you should be aware that it is not always possible to delete all of your information for technical reasons. For example, we may store personal information in long-term archives or backups or retain an identifier to honor your opt out choices. We will continue to send you service-related communications, and we may need to keep the information we have collected about you for record keeping, analysis, or other reasons, to the extent permitted by law.
If you are a California resident, you may contact us to request information about circumstances in which we share certain personal information with third parties for their marketing purposes. To request information please contact us as indicated in the Contact Us section of this Policy.
The nature of our business requires us to collect and maintain certain personal information, and we understand that we have a responsibility to protect it. To do so, we maintain appropriate administrative, physical, and technical safeguards that are designed to safeguard your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
We communicate our privacy and security guidelines and standards to Carolina ChiroCare and Rehab employees who access personal information for purposes described in this policy, and we enforce these requirements within the company. We also require that our service providers protect your personal information and use it only in the ways we have authorized.
Accessing and Correcting Your Information
Carolina ChiroCare and Rehab endeavors to maintain accurate information and provide you with options to update your information. You may request that we update your information by contacting us as described in the Contact Us section of this Policy.
Links to Other Sites
We may provide links to other websites for your convenience and information. Since these sites are not owned, controlled, or operated by Carolina ChiroCare and Rehab, we cannot control how information collected by these linked sites will be used, shared, or secured. If you visit linked sites, we strongly suggest that you review the privacy notices or policies posted at those sites. We are not responsible for the content of linked sites, your use of them, or the information practices of their operators.
You may ask a question, request that we update your information, or submit a complaint by contacting us at: (919) 626-8220 or by email at info@CarolinaChiroCare.com